Shipping & Delivery
If your item is delivered via a shipping company, the shipping service provider will contact you to arrange an appointment to receive your shipment. Please make sure you enter your telephone number and email address correctly!
Please check your spam folder for the missing email. If you do not receive this within 24 hours, please contact us and we will check immediately.
Our goods are shipped free of charge domestically.
You will be informed by email and receive detailed shipment tracking. If you do not receive an email, please check the SPAM folder in your email inbox! In the case of a freight forwarding delivery, the freight forwarding company will contact you by telephone or email. Please always ensure that you provide your details correctly!
Your delivery may consist of multiple packages. Due to logistical reasons, these can be delivered on different days. Due to high shipping volumes, delivery delays may occur. However, the logistics provider endeavors to deliver the shipment as quickly as possible. Contact us if additional packages do not reach you within 3 days.
We send parcel goods via DHL Parcel, DPD and GLS.
Freight forwarding goods are delivered curbside via DB Schenker or IDS Logistik. The delivery of freight forwarding goods will be coordinated with you by the shipping service provider via email or telephone.
We do not offer self-collection.
OK-Living is a purely online retailer with numerous warehouse locations throughout Europe. A self-collection is not possible for logistical reasons.
A change is no longer possible after purchase. If the goods have not yet been dispatched, please feel free to contact us by email.
Your delivery may consist of multiple packages that could be delivered on different days. Please contact us, we will check internally and, if necessary, contact the logisticians.
Shipping takes place exclusively domestically. Shipping to islands is excluded.
It is entirely possible that your goods will be sent in multiple packages and arrive at different times. If the remaining goods do not arrive within 3 days of initial arrival, please contact us!
No. We do not offer international shipping on ok-living.de.
However, on our shop page OK-Living.eu you will find an overview of all the countries in which purchases can be made and deliveries can be made domestically.
ok-living.de
ok-living.it
ok-living.fr
ok-living.pl
ok-living.nl
ok-living.be
ok-living.be/fr
ok-living.dk
ok-living.cz
Payment methods
We currently do not offer the payment method "bank transfer" for your country. Please use other offered payment methods for your orders.
We currently do not offer the payment method "purchase on account" for your country. Please use our other payment methods offered for your orders.
We currently do not offer the payment method "purchase on account" for your country. Please use other offered payment methods for your orders.
We currently do not offer the payment method "bank transfer" for your country. Please use other offered payment methods for your orders.
We try to offer our customers a variety of payment methods. You can find an overview of this under “Payment methods” at the bottom of our online shop:
- Payment by credit card (Visa / MasterCard / co-branded debit cards)
- Payment with ext. contracts (via PayPal, Apple Pay)
Revocation / Cancellation / Complaint / Refund
After the return of your goods is confirmed in our system, we will immediately arrange the refund.
You can complain and return your item to us free of charge within 30 days. Please contact us by email.
Once the order has been completed, no changes are possible. If you would like to order more items, no problem! With us shipping is free.
Please contact us for this purpose. We will then gladly send you a return slip.
You can cancel your order without giving any reason. Please address your cancellation to us, stating the order number!
You have the right to cancel this contract within one month without giving any reason.
Questions about products
When your product is delivered you will receive assembly instructions.
Your item may consist of several packages or a separate screw package, so you will find the assembly instructions in one of them.
Please refer to the respective item description for the exact scope of delivery. As a rule, the assembly material is included.
You will receive the invoice by email after your goods have been dispatched.
Our products are mostly manufactured in Europe. We have many pieces of furniture produced to order exclusively for OK-Living by certified partner companies in Eastern Europe.
Here we are in daily contact with our manufacturers regarding improvements, customer inquiries and new developments.
Please contact us by email stating your order number and the item purchased.
No. Your purchase from OK-Living is not tied to a minimum order value. We look forward to your purchase, big or small!
As a buyer, you have a 2-year warranty from the time the goods are handed over.
You can check whether your item is currently in stock on each product information page. We provide processing times for all products that are available again and are not in stock. Alternatively, you can also be informed by email about the new stock of a product.
An additional discount is no longer possible as our items are always priced as low as possible.
You can complain and return your item to us free of charge within 30 days. Please contact us by email.
My account
You can add or edit your delivery and billing addresses under My addresses in the customer account. This applies to order processes that have not yet been completed.
If you have forgotten your password, you can reset it directly when you log in. Click there on “I forgot my password” and follow the further instructions!
Log out by clicking “Account” and “Log Out” in the window that opens.
Under "Your data" in the customer account you can change your name, e-mail address, password or salutation.
Newsletter
If you would like to unsubscribe from the OK-LIVING newsletter, you can do this in each newsletter using the “Unsubscribe” link or via the newsletter settings in your account. Have you unsubscribed from the newsletter and still receive emails from us? Then please contact our customer service by email at info@ok-living.de!
If you would like to delete your customer account, please submit the request using the contact form!
Here you can subscribe to the OK-LIVING newsletter.